What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform is not loading properly in my website

    Asked by 3dddr on September 18, 2014 at 11:19 AM

    The template has a drop down menu which does not function 

    sometimes after refreshing the page the menu will work but normally it does not  

    Page URL:

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    JotForm Support

    Answered by david on September 18, 2014 at 12:53 PM


    I checked your page in a few different web browsers and I was unable to reproduce the issue with the form collapses not loading.  It may be just slow to load the first time due to the amount of images and such that need to be loaded along with it.  This would account for it loading fully upon refreshing the page because some of the images are loaded into your cache already.  

    Every time I load the page even with a cleared browser, all the elements load without issue.  The only thing that may help with the loading would be removing any of the images if possible.  

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    Answered by 3dddr on September 20, 2014 at 08:51 AM
    The issue is not about loading. Even after it has fully loaded the *menus
    will not collapse * allowing you to see their content
    I to have tried this on several browsers and OS in the problem seem to be
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    JotForm Support

    Answered by jonathan on September 20, 2014 at 06:43 PM


    Please try re-embedding your jotform in your website using its Iframe embed code.

    Follow this user guide http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Inform us if issue remains.