What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email notification no longer has return characters in them making it difficult to read

    Asked by hpjc on September 18, 2014 at 01:13 PM

    Starting yesterday morning, the notification e-mails I'm getting, from people filling out forms, no longer has Return characters in them, making it very difficult to read and to find specific info.

    This worked fine before yesterday, and I went in and checked the formatting in the notification e-mails and it still looks good there.  Sending a test e-mail now gives the same problem (Return characters omitted).

    Please fix this bug.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on September 18, 2014 at 02:26 PM


    I would advise to re-create your form notification email and use the HTML format instead. The HTML format should look like this:

    You have to delete the existing settings: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder then re-create: https://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    Thank you!