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  • Profile Image

    Email notification no longer has return characters in them making it difficult to read

    Asked by hpjc on September 18, 2014 at 01:13 PM

    Starting yesterday morning, the notification e-mails I'm getting, from people filling out forms, no longer has Return characters in them, making it very difficult to read and to find specific info.

    This worked fine before yesterday, and I went in and checked the formatting in the notification e-mails and it still looks good there.  Sending a test e-mail now gives the same problem (Return characters omitted).

    Please fix this bug.

    Page URL:
    https://secure.jotformpro.com/hpjc/2014_civil_rights_conf

    notification email return characters
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    JotForm Support

    Answered by Welvin on September 18, 2014 at 02:26 PM

    Hi,

    I would advise to re-create your form notification email and use the HTML format instead. The HTML format should look like this:

    You have to delete the existing settings: https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder then re-create: https://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    Thank you!