What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account was downgraded to the Free Plan

    Asked by tofashionyou on September 18, 2014 at 03:18 PM

    i pay for 1000forms and just because my credit card experies you downgrade my account? are you joking with me, ao many times i need to pay????

    you think that is fair with your clients?

    put my account as before , with 1000 forms , i only use 30 or less , you o me 970 forms, i dont need to pay nothing more. 

    account downgraded
  • Profile Image
    JotForm Support

    Answered by Welvin on September 18, 2014 at 03:48 PM

    Hi,

    You are subscribed to the Monthly recurring plan. You will be charged monthly even if you don't reach the 1000 submissions within a month. 

    Your account was downgraded because we are unable to charge your card. As you've mentioned, because it is expired. Unfortunately, we cannot re-instate the unconsumed number of submissions. But, I have reset your counter to zero and re-activated your account.

    Let us know if you need more information from us.

    Thank you!