My account was downgraded to the Free Plan

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    tofashionyou
    Asked on September 18, 2014 at 03:18 PM

    i pay for 1000forms and just because my credit card experies you downgrade my account? are you joking with me, ao many times i need to pay????

    you think that is fair with your clients?

    put my account as before , with 1000 forms , i only use 30 or less , you o me 970 forms, i dont need to pay nothing more. 

  • Profile Image
    Welvin
    Answered on September 18, 2014 at 03:48 PM

    Hi,

    You are subscribed to the Monthly recurring plan. You will be charged monthly even if you don't reach the 1000 submissions within a month. 

    Your account was downgraded because we are unable to charge your card. As you've mentioned, because it is expired. Unfortunately, we cannot re-instate the unconsumed number of submissions. But, I have reset your counter to zero and re-activated your account.

    Let us know if you need more information from us.

    Thank you!