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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receveing the e-mail notifications

    Asked by caliper on September 18, 2014 at 04:07 PM

    Hi!

    I am not receveing the e-mails. I think maybe my server is blocking you server.

    Could you tell me you IP so I can include it in my white list.

    Thanks,

     

    Tatiana

    Page URL:
    http://www.caliper.com.br/produtos-solucoes/contatomarketing/

    E-mails thanks
  • Profile Image
    JotForm Support

    Answered by david on September 18, 2014 at 04:21 PM

    Hi,

    This guide contains the servers to whitelist and other such information to prevent email bouncing related issues:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Your notification settings appear to be correct, though when I checked our mail log I did not see any e-mails sent to "tati_reis@hotmail.com".

    Check the email address to make sure it is correct.  Sometimes having the proper capitalization for the address allows for the emails to be sent as well.

    If whitelisting and correcting the address do not work, let us know and we will be happy to see what else we can find.