Why hasn't my account been upgraded? I have paid

  • Profile Image
    raiha
    Asked on September 19, 2014 at 08:35 AM

    Hi,

     

    I have an existing account with you guys and upgraded on 9th September. Now I have gotten a mail to say it's been disabled.Can you please fix this?

  • Profile Image
    david
    Answered on September 19, 2014 at 11:17 AM

    Hi,

    I checked our records and you have indeed purchased a year of "Economy" level subscription.  When I did some further looking, it appears as though the subscription was not properly applied on our end.  The email was correct but for some reason the username was not properly applied.  I went ahead and updated your subscription to properly reflect your username and resent the update to your account.  

    We are very sorry this has occurred but everything should now be sorted.  Let us know if you have any further questions and we will be happy to help.