What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why hasn't my account been upgraded? I have paid

    Asked by raiha on September 19, 2014 at 08:35 AM



    I have an existing account with you guys and upgraded on 9th September. Now I have gotten a mail to say it's been disabled.Can you please fix this?

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    JotForm Support

    Answered by david on September 19, 2014 at 11:17 AM


    I checked our records and you have indeed purchased a year of "Economy" level subscription.  When I did some further looking, it appears as though the subscription was not properly applied on our end.  The email was correct but for some reason the username was not properly applied.  I went ahead and updated your subscription to properly reflect your username and resent the update to your account.  

    We are very sorry this has occurred but everything should now be sorted.  Let us know if you have any further questions and we will be happy to help.