What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is Jotform's Website Content not displaying correctly?

    Asked by neilchristiansen on September 19, 2014 at 09:27 AM

    for the last three days when my client goes to the website to check her form responses she gets a non-HTML unworking screen like below:

     

    I have no problems getting to the site from my computer in the office, home, or offsite, but her and her colleague continue to have issues.

     

    site JotForm uploads office jpg website content
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    JotForm Support

    Answered by KadeJM on September 19, 2014 at 12:06 PM

    I see the problem is that you're unable to access our website to use your jotforms.

    Usually this happens because the connection timed out and therefore the page didn't fully load.

    I've inspected your account but unfortunately I'm unable to replicate the same issue since it's appearing alright on my end.

    What I have done is cleared your form cache to refresh your forms. I would also advise that you clear your browser cache then try it again on your side to see if it will start to work. Alternatively, I would suggest trying it in incognito mode or a different browser to see if the same thing occurs.

    If that doesn't help then I would recommend that you reset your home network in case any data has bottlenecked in the connection on your end. After that try a second time and let us know.