Why did we get charged when we are on the free plan?

  • Profile Image
    Asked on September 19, 2014 at 01:56 PM
    This is the email we received...but we never upgraded our plan.

    Congratulations! Your JotForm account has been upgraded to JotForm Premium Monthly:
    If you have any questions, please feel free to contact us.https://www.jotform.com/contact/
    Thank you for choosing JotForm,
    JotForm Team


  • Profile Image
    Answered on September 19, 2014 at 03:14 PM

    Your account has been in a Premium status since June 20.

    I have given credit for this four months, so the next billing date will be on January 19th of 2015. Let us know if you have more questions, we will be glad to assist you.

  • Profile Image
    Answered on September 19, 2014 at 05:31 PM
    Thank you for your assistance.