What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did we get charged when we are on the free plan?

    Asked by Phoenixone on September 19, 2014 at 01:56 PM
    This is the email we received...but we never upgraded our plan.

    Congratulations! Your JotForm account has been upgraded to JotForm Premium Monthly:
    If you have any questions, please feel free to contact us.https://www.jotform.com/contact/
    Thank you for choosing JotForm,
    JotForm Team


    Page URL:

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    JotForm Support

    Answered by BDAVID on September 19, 2014 at 03:14 PM

    Your account has been in a Premium status since June 20.

    I have given credit for this four months, so the next billing date will be on January 19th of 2015. Let us know if you have more questions, we will be glad to assist you.

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    Answered by Phoenixone on September 19, 2014 at 05:31 PM
    Thank you for your assistance.