- TheoSerranoAsked on September 19, 2014 at 01:59 PM
We are receiving abusive responses from 1 person and we are wondering if there is a way to find out who they are or if there is a way to block them from submitting to the form? They are personally attacking one of our client's employees and we would like it to stop. Please let us know if there is anything we can do.
- seanmccthyAnswered on September 19, 2014 at 03:20 PM
Unfortunately, there is no way for you to block someone from using the form but you might like to use Unique Submission to prevent users from making multiple submissions on the same form. You can view this link and it should walk you through the process of setting this up.
I hope this helps!
- BenAnswered on September 19, 2014 at 03:21 PM
Unfortunately we do not provide this through our jotforms, but there is a way to find the IP of the person that was submitting these messages and block his IP on your own server.
To block the person you need to add this into the file called ".htaccess"
Deny from 192.168.1.2
The IP above (the numbers in bold) should be changed to show the IP of the person that was abusive to your clients employees. Please do not add your own, or you will be locking yourself out of it.
After that you can upload that file to your server where the jotform is located and that person will not be able to come to your website at all, nor fill out the jotform.
I would also suggest to make sure that if your server already has .htaccess file to not to overwrite it, and instead that you just add this code to it.
Final thing would be to be sure that the file is called ".htaccess" no dots after the name nor any extension. Some systems might not allow you to create it, so I am suggesting contacting someone that could do that for you, or let us know and we will see how we could help you with that.
Finding the IP in your submissions
To find the IPs you can take a look at this easy to follow tutorial here: http://www.jotform.com/help/31-How-to-See-IP-Addresses-of-Form-Submitters
Do let me know how it goes.