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    Notification email is not being sent to my custom email

    Asked by craig@citrons.info on September 20, 2014 at 12:08 PM

    I have a website and email that I know works: clearthink.company

    I am a relatively experienced Jotform user. It does not look like the form is capable of being sent automatically to my email address craig@clearthink.company

    Can you check into this?

    I have mostly tested this on the "phone" form I created - www.clearthink.company/phone/contact.html




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    JotForm Support

    Answered by jonathan on September 20, 2014 at 08:13 PM

    Hi Craig,

    You can now also check your jotform sent emails. You can do this in your account Email History logs.

    Check this user guide  http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    From what I can see in the email log so far, it seems that indeed the notification email was not sent to your custom email craig@clearthink.company

    I believe it has to do with your email top-level domain @clearthink.company

    I think jotform is not able to properly recognize your custom email as a valid email address.

    You should probably use a standard/common email account in jotform and then just use forwarding rules from email client (gmail, yahoo, and so on...) to your custom email account.

    Hope this help. Inform us if there is more we can help you with.





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    Answered by craig@citrons.info on September 20, 2014 at 10:47 PM

    Jonathan - I appears you work for JotForm?

    If so let me tell you how disappointed I am in your response. I PAY for Jotform. I am not interested in a work around. My addresses are approved and sanctioned email addresses. If JotForm is not prepared for that say so - then I suggest you get it fixed. Why would I stay with a service that does not meet legitimate needs.



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    JotForm Support

    Answered by jonathan on September 20, 2014 at 10:55 PM

    Hi Craig,

    I understand your disappointment. And I apologize if my initial suggestion is not at par to your expectation.

    I have actually elevated this to our higher team support so that they can investigate why the email notifier doesn't work when the recipient email address is a custom one similar to what you have.

    My initial suggestion was just to at least give you an option(albeit temporarily) that will allow you to at least received or see incoming notification emails from jotform submissions.

    We will notify you for any status update on the ticket I have submitted.


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    Chief Technology Officer

    Answered by eee on September 22, 2014 at 03:12 AM

    Hey Craig,

    You're right, JotForm was not ready to send emails to new TLDs. 

    Now, it supports all approved TLDs from IANA. (https://www.iana.org/domains/root/db)

    I'm truly sorry about the problem,

    Kindest Regards,

    - Ertugrul.