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  • Profile Image

    Email Notifications not being received from a few jotforms

    Asked by sludwig1129 on September 20, 2014 at 12:51 PM

    I am not getting forms from the following:

    adh auto quote form 
    auto quote form
    mobilequote form 

    These forms are supposed to be sent to the following emails-

    steve@selectinsuranceteam.com

    Stephanie@selectinsuranceteam.com

    info@selectinsuranceteam.com

    selectinsurancegroup@gmail.com

     

     

    email Emails
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 20, 2014 at 08:17 PM

    I see you are having problems with receiving your email notifications.

    I checked the email addresses you listed and I only found one which I removed form our bouncelist.

    Result: Stephanie@selectinsuranceteam.com is IN the bounce list

    Reason(s) : smtp;550 No Such User HereStephanie@selectinsuranceteam.com is NOT in the unsubscribe list

     

    Additionally, I would recommend that you check your Email History to verify any emails being sent out to see if they arrived in your submissions on your jotform account.

    You may also want to check your spam folder and also this guide should be helpful.

    Please let us know if you are still experiencing any issues.

     

     

  • Profile Image

    Answered by sludwig1129 on September 21, 2014 at 09:52 AM
    I'm receiving forms on selectinsurancegrouo@gmail.com but that's it. I also received YOUR previous email; however, any emails going to the domain @selectinsuranceteam.com on the forms, I am not getting

    Steve Ludwig - President/CEO
    Select Insurance Group
    1605 Bryan Rd.
    Ofallon, MO 63368
    636-410-6219 xt 101 | Office
    636-266-0207 | Direct
    636-552-0043 | Fax
    1-855-GET-SELECT | Toll Free
    www.selectinsuranceteam.com| Web

    NPN LICENSE # 7028911

    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 21, 2014 at 02:05 PM

    I have gone through verifying those email addresses in our bounce list, and mail logs, none of them are in our bounce list, and most of them show good delivery in are mail logs:

    Have you checked your folder spam? Please contact with your email provider and request them to add JotMail's IP Addresses to their whitelist. 

    JOTFORM IP LIST:

    188.138.116.138

    107.20.173.204

    174.34.57.218

    174.34.57.216

    174.34.57.214

    174.34.57.219

    208.117.50.251

    85.25.117.56

    23.29.113.206

    23.29.123.157

    23.29.118.186

  • Profile Image

    Answered by sludwig1129 on September 21, 2014 at 03:21 PM
    Ok, I think I got this email issue resolved.

    Now the next thing… I am trying to have the forms I have in Jotform to post to my database. I have tried to do the webhooks thing and it doesn’t seem to work. Maybe you might be able to do something in the background that I don’t know about? This is the instructions that my database provider gives:

    Post from Website

    With VAM dB you can post forms directly from your web site into your database to capture new leads. All you need to do is make a few changes to your form.

    1. Change the url that the form post to: https://www1.mscc2.com/VAMdB/webform.php - this is a secure web page for your data to be submitted to.

    2. Add a hidden field for the page you want visitors directed to after completing the form, for example

    Add a hidden field to identify your account:


    3. Have the field names match the options below for the basic fields
    first_name
    last_name
    company
    home_phone
    work_phone
    cell_phone
    home_fax
    work_fax
    email
    best_time_to_contact
    address
    city
    state (2 character abbreviations)
    zip birth_month (2 digit number)
    birth_day (2 digit number)
    birth_year (4 digit number)
    gender (options: M, F, Male, Female)
    height
    weight
    tobacco_use (options: Yes, No)
    tobacco_type
    occupation
    employer
    income (numbers only)
    reference_number
    comments
    medical_ailments_impairments
    medications_taken
    hazardous_activities
    family_history
    driving_record
    travel_details
    other_health_comments
    policy_type (options: Life, LTC, Health, Medicare)
    For policy type of: Life insurance_company
    death_benefit (numbers only)
    term (must match an existing option in VAM dB)
    rate_class (must match an existing option in VAM dB)
    product
    annual_premium (numbers only)
    modal_premium (numbers only)
    mode
    policy_owner
    policy_owner_relationship
    primary_beneficiary
    primary_beneficiary_relationship
    secondary_beneficiary
    secondary_beneficiary_relationship
    For policy type of: LTC insurance_company
    daily_benefit (numbers only)
    benefit_period (must match an existing option in VAM dB)
    product
    annual_premium (numbers only)
    modal_premium (numbers only)
    mode
    For policy type of: Health insurance_company
    plan_name
    modal_premium (numbers only)
    mode
    For policy type of: Medicare insurance_company
    plan (examples: A, F, F High Deductible, Supplement, Advantage etc)
    plan_name
    modal_premium (numbers only)
    In order to to have the policy information create a new record on the policy screen in VAM dB, you must include a hidden field in your form with the type of policy. For example for life insurance you would add the following:
    Three other hidden fields can be passed the form: referrer_id, lead_type_id, agent_id
    The values for these fields must be the ID number associated with a record in your VAM dB account. Administrators can get the ID numbers for these from the Settings page. On the edit page for each of these options the ID number will be displayed at the top of the page.

    4. Add a hidden field to create a note of all other fields captured in the form. This can also include the fields to create a note of all data entered. This field format can also be emailed alerting you of a new lead in your account. To set the email address(es) for the web form to send to click the Account link in VAM dB and the Database Settings tab. You must have administrator permissions to enter the email address. This can also be used to capture fields in your form that do not have a matching field in VAM dB. For example:

    First Name: [first_name]
    Last Name: [last_name]
    Phone: [home_phone]
    Email: [email]
    Do you currently have health insurance? [Have_Health_Ins]
    Current Company: [Current_Company]




    Full Example of the form with the above fields as it would be on your website:



    First Name: [first_name]
    Last Name: [last_name]
    Phone: [home_phone]
    Email: [email]
    Do you currently have health insurance? [Have_Health_Ins]
    Current Company: [Current_Company]

    First Name:

    Last Name:

    Home Phone:

    Email:

    Do you currently have health insurance??

    Current Company:







    Below are links to other sample forms that you can copy and paste for immediate use on your website.
    1. Simple contact form. View
    2. Short form for life insurance quote request View
    4. Long form form for life insurance quote request View


    I need to make sure the following forms are posting to my database but these 3 forms, specifically:

    Auto quote form
    Mobilequote form
    Adh auto quote form





    Stephen T. Ludwig - President / CEO
    Select Insurance Group
    1605 Bryan Road
    OFallon, MO 63368

    636-410-6219 xt: 101 | Office
    636-266-0207 | Direct
    636-552-0043 | Fax
    1-855-GET-SELECT | Toll Free
    www.selectsr22insurance.com | Web

    Stephen T. Ludwig (Principal) NPN License # 7028911
    Select Insurance Group NPN License # 10381264
    ...