What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Paypal Payment are not completed by quite a few users

    Asked by tapestrysav on September 20, 2014 at 03:36 PM

    I have my form connected to Paypal but for some reason, quite a few aren't completing payment through paypal. I have to keep following up asking them to do again. What is the issue?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 20, 2014 at 09:47 PM


    Our apologies for the conveniences caused.

    Do you have any further information as to why some of them aren't completing the payment? Did they encounter errors after submitting the form?

    Note that incomplete payments are also captured, you can find it on your form's submissions page. Here's a guide for that: http://www.jotform.com/help/135-How-to-View-Pending-Submissions?

    I tested your stand alone form (42495404015146) but I am redirected to Paypal checkout page after submitting the form. So your form is working and it's in good standing.

    Did you embed the form to your website? If the problem happens on the embedded form, may I suggest you to try re-embedding your form using iframe embed code. If the problem was caused by the conflicting scripts between the form and your site scripts, using iframe embed code should fixed it.

    Please update us how this goes. Hope this helps.