Big gap between items on the form, causing a lot of white for scrolling

  • tomorrownight
    Asked on September 20, 2014 at 5:52 PM
    hey another minor point really, in my form so far:

    http://form.jotformpro.com/form/42613379471963

    it creates a big gap where there is hidden items, so takes lots of scrolling across white.  am i doing something wrong?

  • jonathan
    Replied on September 20, 2014 at 10:06 PM

    Hi,

    You must be referring to the Gift Registry widget in your jotform  http://www.jotformpro.com/form/42613379471963

    I noticed that due to the size and content of the Widget, it takes at least a second before it get rendered on the page. But it does load without issue.

    Big gap between items on the form, causing a lot of white for scrolling Image 1 Screenshot 20

     

    is this the big gap you were referring to?  At the moment I could not find any noticeable white space/gap in your jotform. But if you can point it to us, we will check.

    Thanks.

     

     

  • tomorrownight
    Replied on September 21, 2014 at 4:13 AM

    Hmm, this is what i see at 25% zoom, cant fit it all in but you get the picture. 

    Im using Chrome here.  I noticed on Firefox that the gift registry widget only loads when you Ctrl + R, any thoughts?

    Big gap between items on the form, causing a lot of white for scrolling Image 1 Screenshot 20

  • jonathan
    Replied on September 21, 2014 at 7:40 AM

    Hi,

    Using Chrome browser also. This is how I see it zoom out

    Big gap between items on the form, causing a lot of white for scrolling Image 1 Screenshot 30

     

    I also cannot find fault in FF browser.

    Big gap between items on the form, causing a lot of white for scrolling Image 2 Screenshot 41

    most probably the issue is browser cache related.

    Please try clearing your browser's cache, then retry

     

    Inform us if issue remains.

    Thanks!

     

  • tomorrownight
    Replied on September 21, 2014 at 11:20 AM

    oh right must be me then! 

     

    thanks!

  • Jeanette JotForm Support
    Replied on September 21, 2014 at 2:08 PM

    Do as suggested and hopefully everything will be fine. Let us know if the problem persists.