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  • Profile Image

    How can I have the email addresses and phone numbers displayed as a link when a form is submitted?

    Asked by smacrae347 on September 21, 2014 at 12:17 AM

    www.dogsbydebin.com

     

    I'm not sure what I changed, but prior when I received a submitted form, the email addresses that are on my form would display as a link, and all I would have to do is click on it and it would open up to an e-mail screen. The same thing with the phone numbers. 

    Page URL:
    http://www.dogsbydebin.com/

    link email link phone
  • Profile Image
    JotForm Support

    Answered by jonathan on September 21, 2014 at 03:30 AM

    Hi,

    I checked your jotform http://www.jotform.us/form/41378686389171 and I can see that you were using POST DATA method and custom URL Thank you page.

    http://www.jotform.com/help/51-How-to-Post-Submission-Data-to-Thank-You-Page

     

     

    Perhaps you were able to see the submission in your custom Thank You page?

    http://www.dogsbydebin.com/

    --

    At the moment, the only means I know for you to be able have static text displayed with link is by doing them manually.

    Just add the href or mailto tag on the static text to make them appear with clickable link.

    You can also do this in the email notifier. Just use the insert/edit link toll in the message editor.

    Hope this help. Inform us if you need further assistance.

    Thanks!

     

     

     

     

     

     

  • Profile Image

    Answered by smacrae347 on September 21, 2014 at 09:01 PM
    I'm still not following you.
    Before when we accessed a submitted form the email addresses/phone numbers
    were shown in "blue" and were a link. So all we had to do to e-mail the
    adopter back was to click on the e-mail and it would open up an email
    window, on the phone number that was submitted, it would generate a call by
    clicking on the phone number that was shown in "blue" as well.
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on September 22, 2014 at 02:02 AM

    @smacrae347 

    Thanks for your reply.

    In which you are seeing these hyperlink emails and phones? Is it on your email client or on the browser? Jotform doesn't hyperlink emails and phone by default so you might be using plugins on your browser or on your email client that detects phone and emails and hyperlink them (e.g. Skype plugin). Can you please review that on your side? I think this might be the problem.

    ----

    Just in case you want to hyperlink the emails and phone on your notification without relying on the plugins as also explained by my colleague, you have to manually link them on your email notification.

    Example:

    <a target="_blank" href="mailto:{yourEmail16}">{yourEmail16}</a>

    <a target="_blank" href="tel:{phone2}">{phone2}</a>

    Replacing the highlighted tags with your field tags found on your email notification.

    If you need further assistance, let us know. Thanks!

  • Profile Image

    Answered by smacrae347 on September 22, 2014 at 05:15 PM

    We "were" seeing them on the form that is Adoption Application form that is submitted to us from a client.  The e-mails and phone numbers would display as links both on the submitted for and the .pdf form too.

  • Profile Image
    JotForm Support

    Answered by Welvin on September 22, 2014 at 05:47 PM

    As mentioned by my colleague, I am sure you have plugin or app that does the hyperlink. And the email address should automatically hyperlink to the mailto address. That's a default one whatever email hosting you use. For example:

    Thank you!