First Name and Last Name doesn't appear in email notification

  • EVELYNCONROY
    Asked on September 21, 2014 at 3:37 PM
    the field First Name and Surname does not appear in the data with the email notification, why is this?  It does not appear in the excel report either, so I have to guess the name from the email address.
  • Kiran Support Team Lead
    Replied on September 21, 2014 at 3:46 PM

    I see that you are using First Name and Last Name separately on the email notification. Since we have used Full Name field in the form, the firstname and lastname field will not be recognized resulting blanks for these fields in the email.

    First Name and Last Name doesnt appear in email notification Image 1 Screenshot 20

    I've changed this FirstName and LastName to Full Name in the email notification. You should be now receiving the complete name.

    Please let us know if you have any other questions. We will be happy to help.

    Thank you!!

  • EVELYNCONROY
    Replied on September 21, 2014 at 4:01 PM
    Thanks for your help, that's great.
    Evelyn
    ...