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    Getting a message about an unencrypted connection on Submit - any idea how I can fix this?

    Asked by BE on September 12, 2011 at 02:14 AM

    Hi, we have a paid JotForm account with SSL submissions and currently when "Submit" is clicked the following message appears:

    "Although this page is encrypted, the information you have entered is to be sent over an unencrypted connection and could easily be read by a third party.  Are you sure you want to continue sending this information?"

    The form is here - http://www.b-e.com.au/saving-accounts/apply-online/savings-account-online-application

    And the form itself is being called from the page by an iFrame, using the code:

    <iframe allowtransparency="true" src="https://www.jotform.com/form/11313248762" frameborder="0" style="width:520px; height:2200px; border:none;" scrolling="no"></iframe>

    Any idea what I can change to stop that message appearing? The form is an online account application for a bank so it's pretty critical, please let me know if you need any further info.

    Many thanks

    Page URL:

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    Answered by BE on September 12, 2011 at 07:13 PM

    Edit - just updated the post title.

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    JotForm Support

    Answered by abajan on September 12, 2011 at 08:24 PM

    Hi Harmony

    Thanks for your query. Even though form in question is secure, the "Thank You" page ("http://www.b-e.com.au/apply-online-thankyou") isn't. The solution is to go into the Thank You Page Wizard and change the Custom URL to "https://www.b-e.com.au/apply-online-thankyou" as illustrated below and save the change:

    Should you require further help with this or experience any other issues, please let us know. Our team will gladly assist you to the best of our abilities.


    ~ Wayne

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    Answered by on September 13, 2011 at 02:38 AM

    Thanks Wayne, that did the trick :)!

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    Answered by brx250 on September 13, 2011 at 03:00 AM

    Hi there,

    We're glad you've sorted things out already!

    If you do have further issues and concerns, you are more than welcome to contact us again.

    Thank you. Enjoy using JotForm!


    Albert  | Jot Form  Support