What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    No jotforms found - many jotforms seem to have disappeared

    Asked by kffdn on September 22, 2014 at 10:08 AM

    We have many forms.  This morning when I open Jotform, while we usually have many forms listed, there are none.  And when I click on 'my forms', it says I have no folders.  I need access to submissions!

    My Forms JotForm no jotforms no forms available jotforms missing
  • Profile Image

    Answered by Ben on September 22, 2014 at 11:40 AM

    Hi,

    I have just looked into your account and you have over 50 jotforms in it. Please log out and log back in and check if the you can see them or not.

    If you can not see them I would suggest:
    1. logging out again
    2. cleaning your browser cache and active logins (CTRL+SHIFT+DEL)
    3. log in to your jotform account

    Do let us know if you are able to see them now and if the above was able to resolve your issues if you were still not able to see it.

    Best Regards,
    Ben