What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Bruce on September 22, 2014 at 10:16 AM

    Hello, I'd like to change my account from "premium" to "Free" please. 

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    JotForm Support Manager

    Answered by Jeanette on September 22, 2014 at 11:52 AM

    Hello Bruce, I searched in our records using your email address im****illzz@gmail.com, but I could not find anything, can you please share with us either your username, order reference or the email address associated with a paid account of yours?