Payment submissions showing up as incomplete

  • Profile Image
    murchisonaustin
    Asked on September 22, 2014 at 11:03 AM

    Hello,

    Our payment submissions are showing up as incomplete (so we are showing 0 submissions and then 12+ incomplete ones) but when we check our Pay Pal account - the payments have been processed. 

    Why are they showing up as incomplete on our Jot Form report which means we will need to hand reconcile them by comparing Pay Pal to Jot Form. 

    Here is the form - 

    http://form.jotform.us/form/42567918892169

    Thanks for any help. 

    Amanda

  • Profile Image
    david
    Answered on September 22, 2014 at 01:04 PM

    Hi,

    Here is our guide on preventing and handling incomplete payments:

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Completing the payments will also complete the submissions.  This will place the submission details in your JotForm account and send all related notifications as if the submission was complete from the start.  

    If you are unable to resolve the incomplete payment issue with any of the suggestions from the guide, let us know and we will be happy to assist you further.