What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Corrupted JotForm Autoresponder Email

    Asked by sgacregistrations on September 22, 2014 at 11:54 AM

    Hi There,

    How can I import the comleted form into the auto responder email alert?

    My other forms automatically have a copy of the form that the person completed. It gets emailed to them as part of the auto responder. How can I put that in myself? I cannot find it??

    Page URL:
    http://form.jotformpro.com/form/42456459019965

    Screenshot
    Auto Responder Email autoresponder email template
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 22, 2014 at 01:45 PM

    Hello sgacregistrations,

    I am not sure if I have understood your question correctly. 

    Do you also want to receive a copy of the submission email when the form is submitted? You can just add a notification email alert in your form which will send you an email with all the form fields. The following guide should help you:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    If you need to change the email address on which you want to receive submission emails, you will have to actually change the "Recipient Email" address of your email alert. The following guide should help you:  http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications 

    Hope this helps.

    If you meant to ask something else, please explain your question a bit more in detail and we will surely help you.

    Thank you!

  • Profile Image

    Answered by sgacregistrations on September 22, 2014 at 02:01 PM
    Hi thank you but yes, I meant something different.
    When the “autoresponder” goes out to the person who has filled in the form, they want a copy of the form and the fields they have filled in. (see PIC 1) other forms we have seemed to have automatically formatted this for me.
    What is happening, is that the info that is going out to the client is show (see PIC 2)
    I am wanting the information on this form to look like Pic 1, not Pic 2 and I need your help.
    Does this make it easier?
    Karen Lapp
    Ministry Assistant
    Spruce Grove Alliance Church
    (780) 962-4700 Ext:227
    ...
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    JotForm Support

    Answered by Mike_T on September 22, 2014 at 03:20 PM

    There is a little issue with the form Autoresponder email template.

    In order to fix this:

    1) Delete your current Autoresponder.

    2) Add a fresh Autoresponder.

    Creating a Form Autoresponder

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by sgacregistrations on September 22, 2014 at 04:21 PM
    THANK YOU! ☺ Nothing makes me happier to learn than that it was not actually MY issue….problem solved! Thanks again
    Karen Lapp
    Ministry Assistant
    Spruce Grove Alliance Church
    (780) 962-4700 ext:227
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_T on September 22, 2014 at 04:38 PM

    You are most welcome :) Please feel free to contact us anytime.