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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why has google integration not worked?

    Asked by rirving on September 22, 2014 at 12:38 PM

    The last two submissions to this form have shown up in dropbox but not in google drive or in the google spreadsheet.

    Any ideas why this should be? Can it be fixed?

    Page URL:
    http://form.jotformeu.com/form/30285222734348

    Submissions dropbox shown
  • Profile Image
    JotForm Support

    Answered by alp_deniz on September 22, 2014 at 12:42 PM

    Hello,

    I will be looking into it and let you know as soon as possible. Thank you for your prompt notification.

    Kind regards

  • Profile Image
    JotForm Support

    Answered by alp_deniz on October 28, 2014 at 04:38 AM

    Hello,

    I am currently investigating the issue. Could you please let me know if it is still existent? My forms are quite stable on 3-months scale.

    The form seems to be running for a long time and it is possible that google made some modifications in a year or your access keys may have become invalid.

    Looking forward to your guidance. I will be further investigating the issue considering your feedback.

    All the best,

    Alp

  • Profile Image

    Answered by rirving on October 29, 2014 at 10:26 AM

    I have just tested it again and had the same problem. The submission is recognised in Jotfrom and shows up in Drop Box, but does not show up in Google Drive or the connected google spreadsheet.

    The last entry to show up in google was: 'Knee Deep' on 2014-01-22 20:27:43

    The first one that didn't show up was: 'Dark Side'  on 2014-09-20 08:11:38

  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 29, 2014 at 12:22 PM

    Hello rirving,

    Thank you for the details.

    Your message has reached my colleague @alp_deniz. He will get back to you once is is available online.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by alp_deniz on April 17, 2015 at 07:39 PM

    Hello,

    Above issues should be fixed now. Thank you very much for notification

    Kind regards