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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am on an automatic payment for 9.95 a month. I upgraded to 90$ for the year...

    Asked by cindy larsen on September 22, 2014 at 02:18 PM

    I am still being charged the 9.95.  How can I get the last payment credited and stop the recurring payment of 9.95$?

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    JotForm Support Manager

    Answered by Jeanette on September 22, 2014 at 03:29 PM

    I found your yearly Order: INT140908-6887-13181 for your account LittleValleyPTA

    I also found the latest monthly charge Order:  INT140915-3913-93507B which I have just refunded as per your request.

    For investigation purpose, can you please let me know how you switched subscriptions?

    Did you use the Pricing page or My Account >Billing section to make the switch?. Or did you use an external link provided by a support rep? Please provide me details about the process you did, so we can fix this. Your collaboration will help us to provide a better billing experience for other users.