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JotForm Support Manager
I found your yearly Order: INT140908-6887-13181 for your account LittleValleyPTA
I also found the latest monthly charge Order: INT140915-3913-93507B which I have just refunded as per your request.
For investigation purpose, can you please let me know how you switched subscriptions?
Did you use the Pricing page or My Account >Billing section to make the switch?. Or did you use an external link provided by a support rep? Please provide me details about the process you did, so we can fix this. Your collaboration will help us to provide a better billing experience for other users.