I am on an automatic payment for 9.95 a month. I upgraded to 90$ for the year...

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    cindy larsen
    Asked on September 22, 2014 at 02:18 PM

    I am still being charged the 9.95.  How can I get the last payment credited and stop the recurring payment of 9.95$?

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    Answered on September 22, 2014 at 03:29 PM

    I found your yearly Order: INT140908-6887-13181 for your account LittleValleyPTA

    I also found the latest monthly charge Order:  INT140915-3913-93507B which I have just refunded as per your request.

    For investigation purpose, can you please let me know how you switched subscriptions?

    Did you use the Pricing page or My Account >Billing section to make the switch?. Or did you use an external link provided by a support rep? Please provide me details about the process you did, so we can fix this. Your collaboration will help us to provide a better billing experience for other users.