- cindy larsenAsked on September 22, 2014 at 02:18 PM
I am still being charged the 9.95. How can I get the last payment credited and stop the recurring payment of 9.95$?
- JotForm Support ManagerJeanetteAnswered on September 22, 2014 at 03:29 PM
I found your yearly Order: INT140908-6887-13181 for your account LittleValleyPTA
I also found the latest monthly charge Order: INT140915-3913-93507B which I have just refunded as per your request.
For investigation purpose, can you please let me know how you switched subscriptions?
Did you use the Pricing page or My Account >Billing section to make the switch?. Or did you use an external link provided by a support rep? Please provide me details about the process you did, so we can fix this. Your collaboration will help us to provide a better billing experience for other users.