Forms do not appear in Firefox or Explorer

  • kathleenmanning
    Asked on September 22, 2014 at 7:59 PM

    Forms created via JotForm do not appear when using Firefox or Explorer.  (They work fine in Chrome, Opera and Safari.)  How can I fix the problem?

    The html code uses the <script> tag (e.g. <script type="text'javascript" src="//form.jotform.us/jsform/formnumber"></script>

    Thanks!

    Page URL: https://printsoldandrare.com/contactus.html
  • Welvin Support Team Lead
    Replied on September 22, 2014 at 9:06 PM

    Hi,

    Because the form was loaded in a secure environment or SSL Website, but it's URL is using the non-secure URL.

    Forms do not appear in Firefox or Explorer Image 1 Screenshot 20

    To fix that, please secure your form using our SSL feature: https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions.

    Thank you!

  • pagesage
    Replied on September 22, 2014 at 10:19 PM

    Thank you for the quick response.  I appreciate it. It is strange that the error only occurs in some browsers and not others.  Your fix worked.

    Cheers!

  • Ashwin JotForm Support
    Replied on September 22, 2014 at 10:58 PM

    Hello pagesage,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is now resolved.

    Do get back to us if you have any questions.

    Thank you!

  • kathleenmanning
    Replied on September 23, 2014 at 4:08 PM

    Actually, the problem remains...but has changed.  The form now appears in Firefox, but you cannot enter data into the form.
  • Welvin Support Team Lead
    Replied on September 23, 2014 at 5:17 PM

    The last problem was unrelated to the original post so I have moved it to a new thread, please check it here: http://www.jotform.com/answers/433430. 

    Thank you!

  • kathleenmanning
    Replied on September 23, 2014 at 5:18 PM

    The html code on the page now reads:

     

    <script type="text/javascript" src="https://secure.jotform.us/jsform/formnumber"></script>

  • Welvin Support Team Lead
    Replied on September 23, 2014 at 6:19 PM

    I will be posting my reply to this thread: http://www.jotform.com/answers/433430-Form-is-freezing-you-cannot-fill-data-in-it#3.

    Thank you!