What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms do not appear in Firefox or Explorer

    Asked by kathleenmanning on September 22, 2014 at 07:59 PM

    Forms created via JotForm do not appear when using Firefox or Explorer.  (They work fine in Chrome, Opera and Safari.)  How can I fix the problem?

    The html code uses the <script> tag (e.g. <script type="text'javascript" src="//form.jotform.us/jsform/formnumber"></script>

    Thanks!

    Page URL:
    https://printsoldandrare.com/contactus.html

    not visible form not visible form invisible
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    JotForm Support

    Answered by Welvin on September 22, 2014 at 09:06 PM

    Hi,

    Because the form was loaded in a secure environment or SSL Website, but it's URL is using the non-secure URL.

    To fix that, please secure your form using our SSL feature: https://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions.

    Thank you!

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    Answered by pagesage on September 22, 2014 at 10:19 PM

    Thank you for the quick response.  I appreciate it. It is strange that the error only occurs in some browsers and not others.  Your fix worked.

    Cheers!

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    JotForm Support

    Answered by ashwin_d on September 22, 2014 at 10:58 PM

    Hello pagesage,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is now resolved.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by kathleenmanning on September 23, 2014 at 04:08 PM

    Actually, the problem remains...but has changed.  The form now appears in Firefox, but you cannot enter data into the form.
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    JotForm Support

    Answered by Welvin on September 23, 2014 at 05:17 PM

    The last problem was unrelated to the original post so I have moved it to a new thread, please check it here: http://www.jotform.com/answers/433430

    Thank you!

  • Profile Image

    Answered by kathleenmanning on September 23, 2014 at 05:18 PM

    The html code on the page now reads:

     

    <script type="text/javascript" src="https://secure.jotform.us/jsform/formnumber"></script>

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    JotForm Support

    Answered by Welvin on September 23, 2014 at 06:19 PM

    I will be posting my reply to this thread: http://www.jotform.com/answers/433430-Form-is-freezing-you-cannot-fill-data-in-it#3.

    Thank you!