What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I downgrade my service?

    Asked by abhostetler on September 12, 2011 at 12:37 PM

    I used JotForm as the primary RSVP for my wedding so I got the Premium package. Now that the wedding is over I no longer need the premium and I would like to go back to the basic until I need the premium service again! How do I do so before I am charged an additional $9.95. Thanks!

    Page URL:
    abhostetler.wordpress.com/rsvp

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    Answered by allanftd on September 12, 2011 at 12:59 PM

    Hi there,

    I was able to verify our database that you have successfully downgraded your account to the basic plan effective 2011-09-20. You will no longer be  billed for your JotForm account from now on.

    Please let us know if you need further assistance.

    JOTFORM SUPPORT