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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Limits of my account

    Asked by Leosoares on September 12, 2011 at 12:44 PM

    Good afternoon.

    i received a email telling that i have currently reached the limits of your account.

    What limits? I erased the fotos that was coming.

    My account is leosoares@gmail.com

    Tks and best regards.

  • Profile Image

    Answered by allanftd on September 12, 2011 at 01:25 PM

    Hi leosoares,

    I have checked your account in our member database and found out that you have close to 150 submissions already in your basic account. note that you are only allowed up to a hundred for this type of account, and even if you delete your older submissions and files, it will not change the number of submissions you have spent. Your account will only be unsuspended if you either upgrade your account to a Premium or Professional plan or if you wait for the 1st day of the following month wherein your submissions count will be back to zero.

    Hope this clarifies this matter. Thank you for using JotForm!

    JOTFORM SUPPORT