What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form not sending confirmation e-mails to me?

    Asked by aamaraslam on September 23, 2014 at 08:11 AM

    Hi Jotform!

     

    Once my form has been submitted by a user, the email that should be sent to me is not coming through?

     

    Cheers,

     

    Aamar

    Page URL:
    http://ukairportdirect.yolasite.com/menu.php

    E-mails JotForm email
  • Profile Image
    JotForm Support

    Answered by KadeJM on September 23, 2014 at 09:20 AM

    You said that you are having a problem with not receiving the email notifications.

    I checked your email notification and it looks okay. I had also inspected your form but you aren't listed in our bouncelist. 

    rae@ukxxxxxxxxxxx.com is NOT in the bounce list

    Additionally, when checking your Email History it showed that we are sending emails to you.

    I would suggest referring to this guide which can help. Also be sure to check your spam folder, and last but not least you will most likely need to have your email host Whitelist JotForm.