What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Subscription with PayPal keeps failing

    Asked by homersoda on September 23, 2014 at 08:42 AM

    Hi,

    I am not sure why, but the paypal billing hasn't worked for me.  I have several other subscriptions with other websites and my paypal works fine, but it keeps getting kicked back with JotForm.

    Is this an issue with anyone else?  Is there another way to pay?

    JotForm PayPal integration PayPal integration Jotform with PayPal payments PayPal error
  • Profile Image

    Answered by Ben on September 23, 2014 at 09:31 AM

    Hi,

    I presume that this is the jotform that you are getting errors with?

    http://www.jotform.us/form/21362916084150

    If that is true I do not see any payment integrations being added to the jotform.

    I would suggest taking a look here to see how you can integrate your jotform with PayPal in a very short time http://www.jotform.com/help/50-PayPal-Forms

    It will present your products properly and allow you to quickly add, update and remove any new or old products.

    If you have any issues setting it up, do let us know and we will do our best to help you set it up.

    Best Regards,
    Ben

  • Profile Image

    Answered by homersoda on September 23, 2014 at 11:29 AM

    Actually, it's not for integration - it is for my subscription to JotForm itself.  I was on autopay, and it's not working at all and now saying I'm delinquent 

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    JotForm Support

    Answered by KadeJM on September 23, 2014 at 01:02 PM

    Thank you for clarifying the problem about your jotform subscription to paypal more.

    I checked this and found that your subscription had failed when we attempted to bill you. Your billing history shows that this has happened a few times followed by failure each time roughly a month later. I see that this became a problem as of mid July.

    I have fixed your account and removed the downgrade. Perhaps this problem is the result of the old defunct subscription and reactivating it each time has possibly only contributed to that sustained issue.

    So what I would like to recommend now is going into your account and cancel your old subscription. You can then initiate a new one to see if that resolves it. It will reassign you to a new subscription which you could try using paypal to see if that helps or you could choose one of our alternative payment methods

    Additionally, to my knowledge in order for your paypal subscription to function correctly you must have funds in your account along with a up-to-date and verified funding source enabled such as a bank account or credit card.