What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unsecure content icon in the URL bar is shown when adding an image

    Asked by ASPAUSA on September 23, 2014 at 09:18 AM

    Whenever I add any image to the form, the domain field displays a
    "caution triangle" symbol in place in the "lock" symbol. When you mouse
    over the "caution triangle" symbol, text appears that reads: "the
    connection to this website is not fully secure because it contains
    unencrytped elements (such as images)."
    I want to use the "Positive SSL Comodo" image on this page because it
    gives confidence to people when they use the form. Can you figure how
    to fix this? I am paying customer who purchased the premium package.

  • Profile Image
    JotForm Support

    Answered by Kiran on September 23, 2014 at 09:55 AM

    I understand that you are seeing yellow caution symbol on the secured JotForm after adding images to the JotForm. This could happen due to linking images using unsecured URL. The possible solution for this issue is to upload the images to JotForm rather using direct URL of the image.

    By uploading the images to JotForm, the uploaded images are also shown with SSL enabled. 

    Hope this information helps. If you have any other questions, please get back to us. We will be happy to assist you.

  • Profile Image

    Answered by ASPAUSA on September 23, 2014 at 10:01 AM
    I tried that. I uploaded an image file as you instructed and the
    caution symbol shows up. If you like, I can attach the image and you
    can try it yourself on my form. Would you like for me to send you the
    image?
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on September 23, 2014 at 10:03 AM

    Yes, please. It would be helpful if you can let us know the form ID as well.

    Thank you.

  • Profile Image

    Answered by ASPAUSA on September 23, 2014 at 10:31 AM
    https://secure.jotform.us/form/42645736895167
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on September 23, 2014 at 10:49 AM

    As I checked the form revision history, I see you are adding the SSL logo to the header of the form. I've added the image to your form using the following URL

    https://www.jotform.com/images/security_certificate_seal_positivessl.gif

    and the secured form looks okay now.

    Please let us know if you want to add something different. We'll be happy to look into this further.

    Thank you!!