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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pending Payment Email Notification Not Working

    Asked by ASPAUSA on September 23, 2014 at 02:31 PM

    The Payment Pending Notification is not working.


    The options that are listed to choose from are: "No", "Notifiers Only" or "Notifiers and Auto Responders".

    I have tried setting my form to "Notifiers" and "Notifiers and Auto Responders" but it still I do not get an email sent to me.

    After testing it, I can see I have (8) Incomplete Payments but never got an email notification.

    What is wrong?

    **It should be as easy as answering "Yes" or "No".

    Page URL:

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    JotForm Support

    Answered by Mike_T on September 23, 2014 at 03:59 PM

    Thank you for contacting us regarding this issue.

    I have attached a bug report ticket to this thread and escalated it to our Next Level Support.

    We will try to troubleshoot it and then get back to you via this thread.

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    JotForm Support

    Answered by NeilVicente on October 01, 2014 at 07:56 PM


    Sorry for the long wait, but I'd like to let you know that this bug is now fixed.

    Best regards

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    Answered by ASPAUSA on October 01, 2014 at 08:01 PM
    Thank you.