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    only one recipient is getting form results

    Asked by michelle_ot on September 23, 2014 at 06:34 PM

    I have 2 email addresses in the recipient part, but only one of us gets it (michelle@michelleotoole.com)

    Page URL:
    http://www.universal-pest.com/service.htm

    recipient email
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    JotForm Support

    Answered by Welvin on September 23, 2014 at 07:40 PM

    Hi,

    You also have the other recipient as your sender email. The submissions may have been filtered as spam so I would advise checking your spam folder. If no emails in the spam folder, then most likely the emails are blocked by the receiving mail servers of the recipient. If that's the case, we recommend adding us to your server whitelist: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    You can also use STMP methods for sending form emails, we recommend Mandrill:

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    And, you can check your form email logs by following this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Thank you!