- michelle_otAsked on September 23, 2014 at 06:34 PM
I have 2 email addresses in the recipient part, but only one of us gets it (email@example.com)
- JotForm SupportWelvinAnswered on September 23, 2014 at 07:40 PM
You also have the other recipient as your sender email. The submissions may have been filtered as spam so I would advise checking your spam folder. If no emails in the spam folder, then most likely the emails are blocked by the receiving mail servers of the recipient. If that's the case, we recommend adding us to your server whitelist: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
You can also use STMP methods for sending form emails, we recommend Mandrill:
And, you can check your form email logs by following this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.