What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I see the email address of the respondent to the survey I send out?

    Asked by blkdesigns on September 23, 2014 at 06:43 PM
    survey email
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    JotForm Support

    Answered by Welvin on September 23, 2014 at 08:07 PM

    Hi,

    You should be able to receive it via te form notification email: https://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    You can also see it by going to your form submissions page:

    Thank you!

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    Answered by blkdesigns on September 23, 2014 at 09:21 PM
    Hi,
    when I click on submissions, it only shows the form fields completed, NOT the email address of the person that actually completed it. Form notification doesnt show me the email address either only that a new submission has come through and their responses.
    Please advise.
    ...
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    JotForm Support

    Answered by EltonCris on September 24, 2014 at 03:05 AM

    @ blkdesigns

    Thanks for your reply. Sorry though but we're confused with your question. We would appreciate if you could clarify or answer the following questions.

    Does the form you are referring here contains an email field? Note that Jotform can't magically grab user's email unless you have an email field on your form so the user can enter their email address. :)

    Would you be so kind to provide the form in question?

    What you see on the submissions page are the values submitted using your form, so if your form does not have an email field then there's nothing Jotform can provide.

    We'll await for your reply. Thank you!

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    Answered by blkdesigns on September 24, 2014 at 12:31 PM
    I do not have a field for having respondents put in their email address. I seem to recall other form generating services (i.e., Zoomerang) being able to provide this even if you dont ask participants for their email. I was hoping that jot form could do the same.
    ...
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    JotForm Support

    Answered by Welvin on September 24, 2014 at 01:54 PM

    Unfortunately, that feature is not available in JotForm. You will have to add an email field to your from so your customers can submit their email address.

    If you want the same feature that Zoomerang offers, you can request that in a new thread and we'll be happy to forward it to our developers. 

    Thank you!