What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm does not obey my new Thank You URL direct.

    Asked by Zata on September 12, 2011 at 08:47 PM

    it keeps using the original one.

    This is a big problem..It brings me back to the test site and not the production site.

     

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    Answered by brx250 on September 12, 2011 at 09:24 PM

    Hi Zata,

    First of all, we do apologize for any inconvenience this has caused you.

    In order for us to look deeper into this, we might need additional details regarding your issue. This can include the embedding method used and the URL of the website where the form is embedded to. If you could do so, that would be great.

    We will be waiting for your response. Thank you for your patience.

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    Albert  JotForm Support 

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    Answered by Zata on September 12, 2011 at 11:29 PM

    I used the iWeb HTML widget to include on my webpage. It worked perfectly before. I tried using new source code...that also failed.

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    Answered by Zata on September 12, 2011 at 11:32 PM

    I have my production site at Media Temple as a dot com ... my test site is on godaddy as a dot net.

     

    dentaltlc.com vs.  dentaltlc.net

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    Answered by Zata on September 12, 2011 at 11:42 PM

    I am already getting activity. HELP !!

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    Answered by brx250 on September 13, 2011 at 12:15 AM

    Hi there,

    After checking your form, I've seen that you have a Condition that conflicts your redirect Thank you page. I suggest you delete the condition, copy the new code, and replace the old one from your website.

    Clear your cache and try to revisit the page. This should solve your issue. 

    If you do have any other questions, you are more than welcome to contact us again.

    _____________________________________________    

    Albert  JotForm Support 

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    Answered by Zata on September 13, 2011 at 12:37 AM

    I have no idea where that came from..

    But thank you.

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    Answered by brx250 on September 13, 2011 at 12:53 AM

    We are always glad to help!

    If you have further issues and concerns, please feel free to visit our forum and drop us a message. Our team will be more than happy to assist you with anything.

    Thank you for using JotForm!

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    Albert  JotForm Support 

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    Answered by Zata on September 13, 2011 at 01:01 AM

    It worked perfectly. I think as I added the 2 new forms somehow the program created a condition ??

    All conditions were removed from the form's controls.

    I learned something....Check everything.

     

     

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    Answered by brx250 on September 13, 2011 at 01:07 AM

    Hi Zata,

    JotForm cannot create any conditions without the user's prior notice, perhaps you or somebody has accidentally created the condition before. However, what important is that everything's working fine now.

    We're really glad you've sorted your issues out already. Cheers! :)

    _____________________________________________    

    Albert  JotForm Support