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  • Profile Image

    Notifications do not work

    Asked by webcofasos on September 24, 2014 at 07:59 AM

    Dear Sir/Madam,

    In one of my forms, notification e-mails do not work. I've used this function before so I am quite sure that I gave in the right settings. The notifications should be sent out when certain conditions in the form are met.

    Moreover, I used autoresponders in this form too and they work perfectly fine.

    I don't know what the problem is, can you help me?

    Kind regards,

     

    Ruben

    Page URL:
    http://form.jotformeu.com/form/31966900135353

    Screenshot
    My Forms problem settings E-mails
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 24, 2014 at 10:31 AM

    Hello Ruben,

    I did check your form but could not find the email alert with name "Notifier ES". Please check the screenshot below:

    Have you deleted it already? I also check your form's condition but there is no condition to send email using "Notifier ES".

    I would suggest you to add the notifier and the condition again. We will test it if the issue persists.

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by webcofasos on September 24, 2014 at 10:41 AM
    Dear Sir/Madam,
    I deleted and reproduced it several times in order to make sure that it was not due to a mistake I made. I now added the notification e-mail again including the condition in the form. However, it still does not work; notifications are not sent to ba-ceremony-fasos@maastrichtuniversity.nl
    It would be nice if you could check again.
    Kind regards,
    Ruben Janssen
    Marketing & Communications
    Faculty of Arts and Social Sciences
    bachelor-fasos@maastrichtuniversity.nl
    master-fasos@maastrichtuniversity.nl
    www.maastrichtuniversity.nl
    Grote Gracht 90-92, 6211 SZ Maastricht
    P.O. Box 616, 6200 MD Maastricht, The Netherlands
    T +31 43 38 83 388 F +31 43 38 84 917
    [cid:image001.jpg@01CFD815.EB6150D0]
    [cid:image002.png@01CFD815.EB6150D0]
    Please consider your environmental responsibility before printing this e-mail.
    ...
  • Profile Image
    JotForm Support

    Answered by david on September 24, 2014 at 12:07 PM

    Hi,

    I checked our mail log for the address "ba-ceremony-fasos@maastrichtuniversity.nl" and it appears as though the emails are indeed being sent.

    It is possible that the emails are being filtered by your service provider as spam.  Either due to the frequency they are being received or because they are being sent from a "noreply" address.  Here is our guide on how to setup your notifications to prevent filtering, as well as what servers to have whitelisted with your email provider:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If they are not being filtered, let us know and we will be happy to have another look.

  • Profile Image

    Answered by webcofasos on October 01, 2014 at 06:11 AM
    Dear Sir/Madam,
    I had to solve it in a different way; I chose to send the notification e-mails to a different e-mail address which works fine.
    However, sending notification e-mail notifications to ba-ceremony-fasos@maastrichtuniversity.nl still does not work. I made a new form to test this: http://form.jotform.co/form/33441712391853
    I really want this to work in the future. I also asked our ICT department to have a look into it. They told me that they can find any
    e-mails sent from @jotform.com or @jotmail.com to ba-ceremony-fasos@maastrichtuniversity.nl for the past 30 days. They told me that they cannot do anything about it, and told me to contact you again.
    I hope you can further look into it.
    Kind regards,
    Ruben Janssen
    Voor zover we zien zijn er in de laatste 30 dagen geen mails een @jotform.com of @jotmail.com gericht aan ba-ceremony-fasos@maastrichtuniversity.nl aan ons systeem aangeboden.
    We zien in de logs veel meldingen zoals:
    Sep 29 16:47:41 137.120.4.117 Sep 29 16:45:15 UM-MAIL4117.unimaas.nl Exch2007MTLog 0 2014-09-29T14:45:11.738Z,,UM-MAIL4117,,um-mail4114,,,STOREDRIVER,DELIVER,119261366,,alexandra.korn@student.maastrichtuniversity.nl,,14318,1,,,Confirmation registration Graduation Ceremony BA European Studies,ba-ceremony-fasos@maastrichtuniversity.nl,noreply@jotmails.com,2014-09-29T14:45:11.395Z
    --> aan Alexandra Korn is een bericht met subject "Confirmation registration Graduation Ceremony BA European Studies" afgeleverd, met als return-path noreply@jotmails.com en als afzender ba-ceremony-fasos@maastrichtuniversity.nl
    De mail wordt dus niet afgegeven, van de afzender worden er gewoon geen mails aan ba-ceremony-fasos@maastrichtuniversity.nl aangeboden.
    Dit zijn echter problemen die u in samenwerking met Jotform zal moeten lossen.
    Ruben Janssen
    Marketing & Communications
    Faculty of Arts and Social Sciences
    bachelor-fasos@maastrichtuniversity.nl
    master-fasos@maastrichtuniversity.nl
    www.maastrichtuniversity.nl
    Grote Gracht 90-92, 6211 SZ Maastricht
    P.O. Box 616, 6200 MD Maastricht, The Netherlands
    T +31 43 38 83 388 F +31 43 38 84 917
    [cid:image001.jpg@01CFDD6F.E3858340]
    [cid:image002.png@01CFDD6F.E3858340]
    Please consider your environmental responsibility before printing this e-mail.
    ...
  • Profile Image

    Answered by Ben on October 01, 2014 at 09:00 AM

    Hi Ruben

    I have tried changing the email sender to noreply@formresponse.com and submitted it.

    Can you please tell us if you got that email?

    I took a look at the emails (I am attaching a screenshot of the same data you can see as well):

    It seems that it is sent from our servers.

    Looking forward to your response.

    Best Regards,
    Ben

  • Profile Image

    Answered by webcofasos on October 01, 2014 at 09:11 AM
    Hello Ben,
    I still didn’t receive the notification in my ba-ceremony-fasos@maastrichtuniversity.nl inbox. It can’t be the spam filter either, I checked this with our ICT department.
    Strange…
    Kind regards,
    Ruben Janssen
    Marketing & Communications
    Faculty of Arts and Social Sciences
    bachelor-fasos@maastrichtuniversity.nl
    master-fasos@maastrichtuniversity.nl
    www.maastrichtuniversity.nl
    Grote Gracht 90-92, 6211 SZ Maastricht
    P.O. Box 616, 6200 MD Maastricht, The Netherlands
    T +31 43 38 83 388 F +31 43 38 84 917
    [cid:image001.jpg@01CFDD88.E4B435E0]
    [cid:image002.png@01CFDD88.E4B435E0]
    Please consider your environmental responsibility before printing this e-mail.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 01, 2014 at 10:39 AM

    Hello Ruben,

    This is strange that you are not receiving the submission emails.

    I would suggest you to use your own email domain and SMTP to send submission emails. You should setup a custom "Sender E-mail" option. The following guides should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Do try this and get back to us if the issue persists.

    Thank you!