Why is my jotform hanging when submitted?

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    khackett
    Asked on September 24, 2014 at 01:41 PM

    Users can't complete the form. On clicking submit it just hangs on "Please Wait...

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    KadeJM
    Answered on September 24, 2014 at 03:03 PM

    I see you are pretty much having a problem with your form hanging.

    I tested this on a direct link of your form and it worked fine. I then inspected your website and I believe this is happening because you are running two of the same script with one of them secured and the other as an iframe which appears to be creating a conflict.

    To resolve it I would suggest removing the first one which is the javascript code that you have embedded. Next, try to test this again with only the iframe code embedded to see if it works on your side now.

    Please let us know if you continue to have problems.

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    khackett
    Answered on September 24, 2014 at 05:21 PM
    Both are being brought in by the script code for some reason…
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  • Profile Image
    khackett
    Answered on September 24, 2014 at 05:21 PM
    I used the iframe and it’s working ok, but your server seems really bogged down and the javascript brought both codes in… workable solution for now, but please let me know if anything changes on those other parts.
    Thanks,
    Kevin
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