What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Time lag with filling out form and receiving confirmation

    Asked by annhall on September 24, 2014 at 02:01 PM

    I am experiencing 15-20 minutes before someone fills out my form and I receive the email. Any ideas?

    Page URL:
    http://www.jotform.com//?formID=42645436370152

    and email
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    JotForm Support

    Answered by Kiran on September 24, 2014 at 02:58 PM

    I've sent a test submission to the form and immediately I checked for email history to see if the email delivered. I was able to see that the email delivered as soon as we receive the submission.

    The latency could be due to the email server. I request you to go through the guide on setting-up-email-alerts-to-prevent-email-bouncing-related-issues and follow the instructions provided. Also, Whitelisting-JotMails-IP-Addresses should help in avoiding some issues with receiving emails.

    Please get back to us if the issue still persists. We will be happy to look into this issue further.

    Thank you!!