What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account still says "free", but I recently paid for a "premium" account

    Asked by leonardsmusic on September 24, 2014 at 02:12 PM

    I received an email today telling me I needed to upgrade my account. I did, but when I log in it is still showing that I have a "free" account. Did I do something wrong?

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    JotForm Support

    Answered by david on September 24, 2014 at 02:53 PM


    I checked our records and you have indeed purchased a "Premium" subscription.  Though when I checked the referenced number, it was not properly applied to your account.  I updated the subscription information to properly reflect your JotForm account and re-sent the notifications.  When I checked your account after, the subscription update was successful. 

    We are very sorry for the inconvenience. Please let us know if there is anything else we can help you with and we will be happy to do so.