My account still says "free", but I recently paid for a "premium" account

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    leonardsmusic
    Asked on September 24, 2014 at 02:12 PM

    I received an email today telling me I needed to upgrade my account. I did, but when I log in it is still showing that I have a "free" account. Did I do something wrong?

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    david
    Answered on September 24, 2014 at 02:53 PM

    Hi,

    I checked our records and you have indeed purchased a "Premium" subscription.  Though when I checked the referenced number, it was not properly applied to your account.  I updated the subscription information to properly reflect your JotForm account and re-sent the notifications.  When I checked your account after, the subscription update was successful. 

    We are very sorry for the inconvenience. Please let us know if there is anything else we can help you with and we will be happy to do so.