What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can JotForms be filled out on tablets or phones?

    Asked by Southport on September 24, 2014 at 04:08 PM

    Where can you fill out Jot Forms?

    Specifically, can JotForms be filled out on tablets or phones? I have had numerous people tell me that when they can access and fill out their JotForms on devices other than a computer, but once they hit submit the screen goes white and nothing actually gets sent. Is this a coding issue or is their a way that we can make our submission form more tablet/smart phone friendly?

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    JotForm Support

    Answered by Mike_T on September 24, 2014 at 04:50 PM

    Thank you for contacting us.

    The forms are mobile friendly by default, but there are different factors that might affect the form usability.

    In your case, the issue seems to be related to the embedding method. The Lightbox/Feedback forms are not quite optimized for mobile devices.

    You might try the following:

    1) Add a Mobile Responsive widget to the form (it will improve layout on mobile devices).

    2) Use some other embedding method. For example, you can try a Pop-up, iFrame or direct link to the form.

    If you need any further assistance, please let us know. We will be happy to help.