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    trouble making changes to forms

    Asked by wcole4001 on September 24, 2014 at 05:46 PM

    We have been having trouble making changes to our forms lately particularly with email notifications that we can't change the recipient and when I deleted the notification and started a new one it then duplicated the new one and we receive duplicate notifications. Is this system wide with JotForm?

    JotForm email notifications recipient wide
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    JotForm Support

    Answered by jonathan on September 24, 2014 at 07:06 PM

    Hi,

    We currently do not have any reports of similar issue at this time. This is probably an isolated case.

    I made a test using your account and jotform http://www.jotform.us/form/30994845889175

    I added a new Notifier into your jotform to see if the issue you mentioned can be replicated.

    Initially, I see 2 identical Notifier in your jotform (which I am not sure yet they were added manually and modified to become similar)

     

    and then I just use the Add New Email button to add a 3rd Notifier.

    BUT the result was not similar to the 2 existing Notifier, and I can also update/modify the Recipient E-mail address with the notification template being duplicated.

    Can you please retry again adding a new Notifier on your end. Let us see if the reported issue persist. Use the Add New Email button

     

    I already cleared the cache of your forms just to be sure.

    Hope this help. Please inform us if the issue remains.

    Thanks.