What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The form jumps upward causing the error message not visible on the screen, unless you scroll back downward

    Asked by PinkIguana on September 24, 2014 at 08:42 PM

    When I test my form and purposely not fill out the required fields and go down to the bottom of the page and hit submit the form jumps up just enough so you cant see the error message.  What is causing this and how do I fix it.

     

    Thanks

    Page URL:
    http://form.jotformpro.com/form/42666815152962

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 25, 2014 at 03:31 AM

    Hi,

    Thanks for reporting.

    I think I got what you mean. The page jump just above the submit button when there are required fields that aren't filled.

    Although, this is a minor case I will still submit this to our developers for further investigation. We'll let you know once there's any updates on this.

    Regards!

  • Profile Image

    Answered by PinkIguana on September 25, 2014 at 03:26 PM

    Even though you think that this is a minor case it has caused a lot of confusion with the 113 people I sent this for out to.

    I couldn't understand why out of 113 people that I have only received 8 forms back It wasn't until one person contacted me to let me know that they didn't think the form was submitted.

    I would appreciate it if this issue would be considered important due to the fact that I am not receiving forms back which defeats the whole purpose of sending out the form through Jotform.

  • Profile Image

    Answered by Mark on September 25, 2014 at 05:49 PM

    Our sincere apology for the inconvenience that may have caused. This issue has been submitted already to our development team and they are already working on this and we will notify you immediately once this issue sorted out.

  • Profile Image

    Answered by PinkIguana on September 29, 2014 at 02:48 PM

    I haven't heard back from anyone regarding my form submit issue.  I need to resent the form but am waiting for the issue to be fixed. Is it possible for an estimate as to when this might be resolved?

     

     

  • Profile Image
    JotForm Support

    Answered by Mike_T on September 29, 2014 at 04:25 PM

    Unfortunately, there is no ETA, but the bug report ticket is already assigned to one of our developers and marked as important one.

    As soon as we have any updates on this, we will let you know.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on October 02, 2014 at 11:33 PM

    @PinkIguana

    We have just rolled out a fix to this problem. 

    Best regards

  • Profile Image

    Answered by PinkIguana on October 04, 2014 at 01:39 AM

    thank you!

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 04, 2014 at 02:53 AM

    You're welcome. Cheers!