What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Wordpress: My form just dissapeared...

    Asked by Magdalena Gauer on September 24, 2014 at 09:50 PM


    I have a really big problem. I am using JotForm for free. My account guest number is: 42217751167050.

    API key: d51514c1945ec906465e698ddc48b5b3. I have your plugin for wordpress.Since yesterday everything was ok.

    This night I wanted to create a new form for my another website so I downloaded your wordpress plugin for this second website and from this moment I don`t have my first form on first website! I don`t know what happened!

    I am trying to fix it but I can`t. I tried to register new account or something but it doesn`t work...


    How can I retrieve my first form? It is really important for me... I tried to receive new API key but it doeasn`t work too..

    Please help..

    Magdalena Gauer (biuro@discoverasia.com.pl)


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    Answered by amaliooo on September 24, 2014 at 09:55 PM

    Oh, I logged in one more time and my form just appeard! Unbelievable! :)

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    JotForm Support

    Answered by ashwin_d on September 25, 2014 at 04:10 AM

    Hello amaliooo,

    I did check your account but did not find any issue with that. 

    It must be a temporary glitch but I am glad to know that your issue is resolved.

    Do get back to us if you have any questions.

    Thank you!