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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unable to edit my forms.

    Asked by sushrut_das on September 25, 2014 at 02:20 AM

    I have a form (link: http://www.jotform.com//?formID=42591136044450) and its clone (link: http://www.jotform.com//?formID=42594316978469). Both the forms are enabled (link http://form.jotform.me/form/42591136044450 and http://form.jotform.me/form/42594316978469 respectively. But the problem is that I am not able to edit any of them. Whenever I am trying to open the forms from "MY FORMS" it is showing "No data received". Please help.

    My Forms JotForm cannot edit form edit myforms
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    JotForm Support

    Answered by jonathan on September 25, 2014 at 05:51 AM

    Hi,

    Can you please retry again using this link http://www.jotform.com/myforms/

    I checked your jotform and account and they are all Active. 

    I made a test using your account, and I was able to see the forms and can edit them

     

    Please retry again using the link http://www.jotform.com/myforms/ and check if the situation have improved.

    I suggest also clearing your browser's cache before retrying.

     

    Inform us if issue persist.

    Thanks.

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    Answered by sushrut_das on September 25, 2014 at 06:51 AM

    Thanks for the information. I have tried it in  different computer, each in different browser. Even after clearing cache, it is not working. Please suggest.

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    JotForm Support

    Answered by ashwin_d on September 25, 2014 at 08:44 AM

    Hello sushrut_das,

    I did check your account and did not find any issue with that. 

    I would suggest you to please share a screenshot of your "My Forms" page so that we can take a look and try to find out the issue you are having. The following guide should help you in uploading image in your forum post:  http://www.jotform.com/answers/277033 

    For now, please sign out form your account and then click on the following URL to sign in again to see if that makes any difference:  http://www.jotform.com/?noCDN=true 

    We will wait for your response.

    Thank you!

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    Answered by sushrut_das on September 25, 2014 at 09:04 AM

    Dear Ashwin, thank you for your help. Your last suggestion worked.

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    JotForm Support

    Answered by KadeJM on September 25, 2014 at 10:48 AM

    On behalf of my colleagues we're very glad to hear that the last suggestion worked well for you.

    If you need help again with anything at all please feel free to open it up via a new thread.