What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is there contradictory information on submission amounts?

    Asked by SamanthaMackenzie on September 25, 2014 at 02:22 AM

    P.S.  I've just read on two of your pages that I have 100 free submissions A MONTH.  Please explain why you're taking my account off for 11 submissions?  Samantha

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    JotForm Support

    Answered by jonathan on September 25, 2014 at 05:56 AM

    Hi Samantha,

    The 10 Submission limits for FREE/Starter plan is for the Payment Submissions or SSL Submissions.

    You can check the details in the JotForm Pricing page http://www.jotform.com/pricing


    If you will not use SSL or Payment submissions, then you can use the maximum 100 regular submission limits.

    Hope this clarify the matter. Inform us if you have further question.