What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to see jotforms added by sub-account

    Asked by SMUJotForm on September 25, 2014 at 03:58 PM

    Hi JF,

    Adding to this thread with another admin not being able to see a form (http://form.jotform.us/form/42588095063158) in their sub-account (Username: SMUOIPD). She's cleared her cache, history, etc.; closed out of the browser; restarted her machine.

    Can you clear JF cache as above?

    Below is the form. Thanks! Vanessa

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    JotForm Support

    Answered by Kiran on September 25, 2014 at 06:48 PM

    Hello Vanessa,

    I see that the concerned form is not shared with the sub-user and hence she is not able to view the form. 

    I've given the permission to view the submissions for this form and it is now showing in her account.

    Please check and let us know if you need further assistance.

    Thank you!

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    Answered by SMUJotForm on September 25, 2014 at 08:01 PM

    Ah! Thank you, Kiran. Sorry, sorry, sorry. Our fault totally. We have to remember that even though we move a form into a folder in our MyForms section, that the form permissions are not being set.

    I will remind my colleague.

    Thanks again!


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    JotForm Support

    Answered by Kiran on September 25, 2014 at 08:30 PM

    Not at all, Vanessa. It's our pleasure assisting customers like you.

    You can always connect with us for any issue you experience with the forms. We will be happy to help.

    Thank you.