Not getting some of email alerts

  • winchesterequipment
    Asked on September 25, 2014 at 3:59 PM

    I am setup as our Notification 1 recipient and only am getting about every fifth application as a notification. Why is that? Is there something I am missing?  

    Page URL: http://www.winchesterequipment.com/custompage.asp?pg=onlineapplication
  • Mike_T Jotform Support
    Replied on September 25, 2014 at 7:00 PM

    According to our logs, the messages are being sent. Please check your Account History page with email activity logs:

    https://www.jotform.com/myaccount/history

    Not getting some of email alerts Image 1 Screenshot 20

    Since you use a custom sender option, you can whitelist our mail servers:

    Whitelisting JotMails IP Addresses

    If this is not going to work for you, we can recommend other sending options.

  • winchesterequipment
    Replied on September 25, 2014 at 7:51 PM
    It may appear that we received them but there are three resumes that I found did not arrive in my email.
    Sent on the new Sprint Network from my Samsung Galaxy S4.
    ...
  • Ashwin JotForm Support
    Replied on September 26, 2014 at 2:37 AM

    Hello winchesterequipment,

    Please let us know which all submissions you have not received in email and we will take a look. I did try to match the submissions you have received with the outgoing submission emails from your "Email History" and they all seems to have been sent successfully.

    It is strange that you are only missing few emails but did receive the other submission emails. I would also suggest you to check your spam folder as well. 

    We will wait for your response.

    Thank you!

  • winchesterequipment
    Replied on September 26, 2014 at 1:23 PM

    We got the one last night at 19:00 but not the one at 22:00. I even reset the notify email like you suggested. We have missed several prospective applications over the last month so we need to get this fixed ASAP!! Thanks 

  • winchesterequipment
    Replied on September 26, 2014 at 1:27 PM

    We  have just made sure the domain names on our whitelist.

  • Mark
    Replied on September 26, 2014 at 3:34 PM

    Hi,

    Can you please confirm this date and time (2014-09-25 22:25:13) if this is the submission that you are referring?

    I did check submission of your form and found out that on 2014-09-25 22:25:13, there is no resumes uploaded. One of the common issue is when your upload field is not set to be required. Which means, any people can use and submit their entry in your form without uploading their resumes. In order to avoid this from happening again, I would suggest you to set your upload field as required.

    Not getting some of email alerts Image 1 Screenshot 20

    If you need further assistance, please do let us know.