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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We cannot process this transaction error in the Paypal Payment page

    Asked by kbkmark on September 25, 2014 at 05:35 PM

    I just created a form for an event donation and after I filled it out and hit submit it took me to a PayPal page. How do I fix this?

    This is what I get.

    Return to MerchantPayments By PayPal
    Error Message

    We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the "Ask Seller a Question" link on the listing page. When you have the correct email address, payment can be made at www.paypal.com.

    PayPal protects your privacy and security.

    For more information, read our User Agreement and Privacy Policy.

    Page URL:

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    JotForm Support

    Answered by Welvin on September 26, 2014 at 01:26 AM


    You have a Paypal Donation integration to the form, but you haven't provide your Paypal Email Address. Please run the wizard and add your email address to fix this:

    Thank you!