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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Configurable List Widget does not appear on IE7

    Asked by audabee on September 25, 2014 at 10:00 PM

    Hi,

    I want to use the excellent "Configurable list" widget, however, my organisation still uses IE7 (I know, I know) as its standard browser (6,000 desktops so no easy solution).

    As I'm on a mac, I can't test IE7 - can you confirm (or deny) that it won't work with IE7? I've only had one person check it so far and the "Configurable list" part of the form is invisible. 

    thanks

    Page URL:
    http://form.jotformpro.com/form/41682201366955

    compatibility configurable list check confirm thanks solution
  • Profile Image

    Answered by lmrttn on September 26, 2014 at 02:51 AM

    I have had the same complaint.

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    JotForm Support

    Answered by EltonCris on September 26, 2014 at 02:58 AM

    Hi,

    I was able to reproduce the problem.

    I'm afraid we don't support that browser version anymore as it's pretty obsolete nowadays. It just doesn't support new javascript technology anymore but don't get me wrong, I have still submitted this to our developers so they are made aware of the issue and decide what possible fix they can do. We'll get back to you once an update is available.

    Thank you so much for reporting.

    Regards!

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    Answered by audabee on September 26, 2014 at 05:41 PM

    No worries. Thanks for checking. Hopefully my organisation will be able to move into the 21st century soon :)

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    JotForm Support

    Answered by TitusN on December 17, 2014 at 01:47 AM

    Hello, 

    I'm afraid the closest we could get to compatibility is IE8. 

    The age of the browser makes it very difficult to meet all the script compatibility constraints required by the Configurable list widget. 

    I would encourage that you at least update to IE8, which we support, and I can confirm that the widget works in that version: 

    Please let us know if you need further assistance - 

    Cheers!

     

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    JotForm Support

    Answered by TitusN on December 17, 2014 at 02:15 AM

    We're thinking of suggesting alternative methods that would work with IE7 other than the configurable list widget. 

    Please confirm the following: 

    1. Is this still the form in question? - http://form.jotformpro.com/form/41682201366955

    2. How you use the form - in terms of collecting and analysing the information

    We would then suggest other ways in which you can effectively use with IE7 browsers. 

    Thanks - looking forward to your response. 

  • Profile Image

    Answered by audabee on December 17, 2014 at 02:42 AM

    Hi Titus.

    Yes, that was the form we wanted to use. Because of the IE7 issue (just not possible to update 6000+ computers to IE8) we had to use this one http://www.jotformpro.com/form/42681295527967 - basically last year's form with some modifications and using lots of conditions.

    Basically, the form is used for the (huge) Christmas picnic for our organisation. We collect the number of adults, the children's age, gender and dietary req's as well collecting money where necessary. Each year we have issues with the form (certainly not Jotform's fault!) and I was hoping to simplify what I could using the widget.

    The collecting of information is quite complex and despite the issues with forms etc, using Jotform has simplified and streamlined the process.  So, not being able to use the new widget was a shame but not a showstopper. Jotform is still so much easier, quicker and more efficient than hundred's of written forms and manual credit card debits :)

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    JotForm Support

    Answered by Charlie on December 17, 2014 at 08:38 AM

    Hi,

    Thanks for providing us more details. Although, we would normally suggest updating the browser to the latest, it looks like it is not possible with 6000+ computers using IE7. I'll make a follow up on this to my colleague for the alternatives that you can use in running the form in IE7.

    Thank you for your continued support to our Form builder. :)

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    JotForm Support

    Answered by TitusN on December 17, 2014 at 12:18 PM

    @audabee Thank you for the kind words. 

    I'm glad you have a fallback - limiting as it may be. 

    I checked out the form - its very well designed - we could not have done it better granted the circumstances. 

    But if ever you need support - kindly let us know - Here to help :-)

    Happy Holidays!