Configurable List Widget does not appear on IE7

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    Asked on September 25, 2014 at 10:00 PM


    I want to use the excellent "Configurable list" widget, however, my organisation still uses IE7 (I know, I know) as its standard browser (6,000 desktops so no easy solution).

    As I'm on a mac, I can't test IE7 - can you confirm (or deny) that it won't work with IE7? I've only had one person check it so far and the "Configurable list" part of the form is invisible. 


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    Answered on September 26, 2014 at 02:51 AM

    I have had the same complaint.

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    Answered on September 26, 2014 at 02:58 AM


    I was able to reproduce the problem.

    I'm afraid we don't support that browser version anymore as it's pretty obsolete nowadays. It just doesn't support new javascript technology anymore but don't get me wrong, I have still submitted this to our developers so they are made aware of the issue and decide what possible fix they can do. We'll get back to you once an update is available.

    Thank you so much for reporting.


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    Answered on September 26, 2014 at 05:41 PM

    No worries. Thanks for checking. Hopefully my organisation will be able to move into the 21st century soon :)

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    Answered on December 17, 2014 at 01:47 AM


    I'm afraid the closest we could get to compatibility is IE8. 

    The age of the browser makes it very difficult to meet all the script compatibility constraints required by the Configurable list widget. 

    I would encourage that you at least update to IE8, which we support, and I can confirm that the widget works in that version: 

    Please let us know if you need further assistance - 



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    Answered on December 17, 2014 at 02:15 AM

    We're thinking of suggesting alternative methods that would work with IE7 other than the configurable list widget. 

    Please confirm the following: 

    1. Is this still the form in question? -

    2. How you use the form - in terms of collecting and analysing the information

    We would then suggest other ways in which you can effectively use with IE7 browsers. 

    Thanks - looking forward to your response. 

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    Answered on December 17, 2014 at 02:42 AM

    Hi Titus.

    Yes, that was the form we wanted to use. Because of the IE7 issue (just not possible to update 6000+ computers to IE8) we had to use this one - basically last year's form with some modifications and using lots of conditions.

    Basically, the form is used for the (huge) Christmas picnic for our organisation. We collect the number of adults, the children's age, gender and dietary req's as well collecting money where necessary. Each year we have issues with the form (certainly not Jotform's fault!) and I was hoping to simplify what I could using the widget.

    The collecting of information is quite complex and despite the issues with forms etc, using Jotform has simplified and streamlined the process.  So, not being able to use the new widget was a shame but not a showstopper. Jotform is still so much easier, quicker and more efficient than hundred's of written forms and manual credit card debits :)

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    Answered on December 17, 2014 at 08:38 AM


    Thanks for providing us more details. Although, we would normally suggest updating the browser to the latest, it looks like it is not possible with 6000+ computers using IE7. I'll make a follow up on this to my colleague for the alternatives that you can use in running the form in IE7.

    Thank you for your continued support to our Form builder. :)

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    Answered on December 17, 2014 at 12:18 PM

    @audabee Thank you for the kind words. 

    I'm glad you have a fallback - limiting as it may be. 

    I checked out the form - its very well designed - we could not have done it better granted the circumstances. 

    But if ever you need support - kindly let us know - Here to help :-)

    Happy Holidays!