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    Email field not logging on Google Spreadsheet

    Asked by gmbph01 on September 26, 2014 at 01:01 AM

    Hi there,

    There has been a few form submissions where the email is not logged on Google Spreadsheet. Please see snapshot attached.

    I need the email logged because an automated reply is set up with the spreadsheet that links to the email submitted on the spreadsheet. Until now we have to do workarounds. We would still prefer to have it automated.

    Please help.

     

    Screenshot
    logging email Submissions automated attached
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    JotForm Support

    Answered by Welvin on September 26, 2014 at 04:39 AM

    Hi,

    The spreadsheet header of the email field (Email Address) is too different from the actual label of your form's email address field (Contact Email). That means that you have modified the label of the email field while the integration is connected.

    Note that doing any modification to both the form and the spreadsheet would break the integration. So it is important and adviseable that you will keep all unchanged.

    To fix that, you will need to re-integrate the form to Google Spreadsheet.

    Thank you!