form not sending email ?

  • wildteam
    Asked on September 26, 2014 at 1:49 AM

    Hello in my form about LICENCE

     

    It seems to all work fine, going to paypal. but i am no longer  receiving the email to wildteamtriahtlon@gmail.com  with the form and attachments.

     

    WHY ?

     

    Thanks a lot

    Page URL: http://www.wildteamtriathlon.com/licence
  • Welvin Support Team Lead
    Replied on September 26, 2014 at 4:53 AM

    Hi,

    Your form notification emails are configured correctly so you should suppose to receive an email for successful payments, especially you are using Gmail Address which is also best to our email system.

    What particular submissions from your forms are you having problem with receiving the email? Let us know the list so we can check our logs. You can also check it for your own, just please follow this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Thank you!

  • Welvin Support Team Lead
    Replied on September 26, 2014 at 4:53 AM

    By the way, you have a pending or incomplete payments. Please kindly check: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments.

    Thank you!