What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form not sending email ?

    Asked by wildteam on September 26, 2014 at 01:49 AM

    Hello in my form about LICENCE

     

    It seems to all work fine, going to paypal. but i am no longer  receiving the email to wildteamtriahtlon@gmail.com  with the form and attachments.

     

    WHY ?

     

    Thanks a lot

    Page URL:
    http://www.wildteamtriathlon.com/licence

    email notification email
  • Profile Image
    JotForm Support

    Answered by Welvin on September 26, 2014 at 04:53 AM

    Hi,

    Your form notification emails are configured correctly so you should suppose to receive an email for successful payments, especially you are using Gmail Address which is also best to our email system.

    What particular submissions from your forms are you having problem with receiving the email? Let us know the list so we can check our logs. You can also check it for your own, just please follow this guide: http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Welvin on September 26, 2014 at 04:53 AM

    By the way, you have a pending or incomplete payments. Please kindly check: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments.

    Thank you!