What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Canceling account: How do I cancel my account?

    Asked by modonnell on September 26, 2014 at 07:56 AM

    Hello, how can I cancel my account?

    -Megan

    my account cancel downgrade account
  • Profile Image

    Answered by Ben on September 26, 2014 at 09:12 AM

    Hi Megan,

    If you would like to cancel your account please follow these steps:

    1. login to your account

    2. click on the avatar looking icon in the top right corner of your screen

    3. Now click on the Account

    4. Go to Billing

    5. click on the Switch Plan under the Free plan option

    6. that is it.

    Do let us know if you have any further questions.

    Best Regards,
    Ben

  • Profile Image

    Answered by Ben on September 26, 2014 at 09:21 AM

    Hi Megan,

    If you have used PayPal to subscribe, then please follow these steps:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.
    When you cancel your subscription you will not be charged again. But your account will stay Premium until the time you have paid for expires.

    Best Regards,
    Ben