What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    saved form reverts back to multiple checkboxes

    Asked by digitaldesperados on September 26, 2014 at 10:44 AM

    Hi there, I only want one option to tick in the checkbox form but every time I successfully save my form and return to it later it reverts to showing 3 options with the text 'option 1'. 2, 3 etc also appearing despite previous deletion.

    When I export the form as a pdf it only exports the 'wrong' version with multiple checkboxes.

    Thanks for your help.

    ps this is a great application

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on September 26, 2014 at 12:03 PM


    Removing all of the options is what may be causing this.  If there is no text, the systems reverts back to the default options.  Rather than removing the text, remove the labels.  Here is the CSS to add to your form to remove the labels:


    .form-checkbox-item label{
    visibility: hidden !important;}

    Then just add whatever text you would like as a place holder for your options.  This will allow you to have the form look as you desire, but also stop the defaults from appearing.

    If you have any further questions, let us know and we will be happy to help.